This Refund Policy explains how cancellations and refunds are handled for bookings made through junto. It should be read alongside junto's general Terms of Service. junto is operated by junto Pty Ltd (ABN 94 113 046 223). For questions, contact hello@getjunto.com.au.
Any booking made through junto is a direct agreement between the host and the vendor. junto is not a party to that agreement and does not provide the event services being booked. This policy explains how deposits and refunds are handled where payment is processed through the junto platform - it does not override any additional cancellation terms a vendor may set out on their own profile or in a direct agreement with a host, provided those terms are consistent with Australian Consumer Law.
Some fixed-price packages can be booked and paid for immediately ("Instant Book"), without first sending an enquiry and waiting for the vendor to respond. This only changes how quickly a booking is confirmed - the same payment options, deposit/balance timing, and cancellation schedule in this policy apply regardless of whether a booking was made this way or through the usual enquiry process.
Payment is processed through junto's payment partner (Stripe). Some packages offer a choice between up to three payment options, shown on the package itself before you book - not every vendor or package offers all three:
Where a package doesn't offer a choice, or you enquired without going through a specific package, the Deposit terms above apply by default - this matches how every booking on junto worked before payment options were introduced.
Refund eligibility for a host-initiated cancellation follows a fixed schedule based on how far in advance of the event date the cancellation is made:
This schedule applies to every booking on junto regardless of which payment option was chosen, with one exception: a booking made under the Free cancellation option gets a full refund for any cancellation made within that package's own guaranteed window (7 or 14 days before the event, as set by the vendor and shown at the time you booked), even if that falls inside the 8-29 day or within-7-day bands above. Once that guaranteed window has passed, the standard schedule above applies as normal. A host can view the specific refund amount that currently applies to any of their bookings, calculated against that booking's own event date and payment option, from their junto account at any time before cancelling.
If a vendor cancels a confirmed booking, the host is entitled to a full refund of any amount paid through junto for that booking - the deposit, or the full amount if the balance had also already been paid - regardless of how close to the event date the cancellation happens. junto will also require the vendor to explain the cancellation, and repeated vendor-initiated cancellations may affect a vendor's standing on the platform.
Nothing in this policy excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). If a service is not provided with due care and skill, or is not fit for the purpose it was booked for, you may be entitled to a remedy regardless of any vendor-specific cancellation policy.
If you have a dispute with a vendor about a cancellation or refund that you're unable to resolve directly, contact junto at hello@getjunto.com.au with your booking details and a description of the issue. junto will review the matter and may assist in facilitating a resolution between the parties, though junto is not obligated to guarantee any particular outcome given bookings are agreements between hosts and vendors, not with junto itself.
Junto's general dispute resolution process, set out in the Terms of Service, applies to any dispute involving junto directly (as opposed to a dispute between a host and a vendor).
junto may update this Refund Policy from time to time. We will notify you of material changes by email or by displaying a notice on the platform.
junto Pty Ltd
Email: hello@getjunto.com.au
Website: getjunto.com.au